Amazon.com Help: Replace an Item
Replace an Item. If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders.
Amazon.com Help: Exchanges and Replacements
Is your order missing an item or part and you want a refund or replacement?
... process exchanges for gift returns and exchange items cannot be sent as gifts.
Note: Did you receive a damaged, defective, or wrong item sold by Amazon and ... You can return items from different orders in the same package through Your ...
Amazon Sent Wrong Order : Useful Links
Any advice on how to prove that they sent back the wrong item, when they are
Politely explain that replacements are not within Amazon policy and that Amazon doesn't provide a way for sellers to print a shipping label for a ...
If you want the incorrect item returned to you, you need to send a pre-paid return label immediately. I would recommend attaching it to the Buyer ...
Go to Your Orders. · Locate your order in the list and click Problem with order. · Select your problem from the list. · Select Request refund. · Enter your comments in ...
You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. You can get an Amazon ...
Simple delivery mistakes happen all the time. If it's a simple case of wrong address/correct street and you know for whom the package is intended ...
Customer was allowed to keep initial wrong order. Tried twice but Amazon will not remove feedback. Should I try again, and if so on what grounds ...