Cases for Buyers - Our House Rules | Etsy
The seller failed to disclose that an item is damaged or is missing parts.
Forum Topic - Who should file a USPS claim for a broken item?
back to the sender in order for the sender to file the damage claim.
Buyer Policy - Our House Rules | Etsy
The seller failed to disclose that an item is damaged or is missing parts.
Etsy Order Arrived Broken : Useful Links
Ask your customer to send you photos of the broken item, the box, and the packaging. You (the seller) file the insurance claim with USPS, and you will need photos ...
The buyer is demanding an immediate refund, it has not even been 24 hours since she received the package and notified me that it arrived broken. She is ...
Each item on Etsy is sold by an independent seller. Reach out to the seller if: You haven't received your order; The item isn't as it ...
If it is indeed damaged and you want it back, you need to pay for return shipping. Be sure to have the customer complete any insurance affidavits ...
If via an Etsy label with purchased insurance, then via the order receipt near the ... a USPS tube (they are triangular actually) arrive at the customer's damaged, ...
So I placed an order for a poster back in February on the 13th, and it arrived on ...
Contact the seller over email · If your order hasn't arrived, or the items aren't as they were described on Etsy, · If you have other concerns, you can contact Etsy ...