Delivery gap: difference between the firm's service standards and the actual service it
... and what is perceived. Here we find the service gap, the knowledge gap, the standards gap, the delivery gap, and the communication gap.
Outline how a retailer can close the service delivery and communications gap
Gap 1: Knowledge Gap. The knowledge gap is the difference between the customer's expectations of the
There are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. It is important for marketers to identify these ...
The Communication Gap: The Gap between Service Delivery and External
Communication. C. Knowledge. D. Standards. E. Delivery 2Q.By Ensuring That The Website Is Always Available, Netflix Closes The ______ Gap. A.
gap. A. delivery. B. expectations. C. communication. D. knowledge. E. standards. 3Q. Netflix resolves problems quickly in order ...
The communication gap refers to the difference between the actual service
The knowledge gap is created by the customer's expectations of the service offered